Effective Client Communication

Overview

Thursday |

Burlington Marriott

One Burlington Mall Road

Burlington, MA 01803

Overview

Effective client communication builds trust, strengthens relationships, and drives success. This class is designed for anyone looking to enhance their skills in connecting, engaging, and maintaining relationships with clients, vendors, and colleagues. Through interactive activities and real-world examples, participants will learn to communicate with clarity and empathy, ask better questions, and listen actively. The course will also explore using AI tools to improve written communication, making messages clearer and more impactful. With a focus on understanding priorities and handling crucial conversations, participants will gain practical techniques for various professional situations.

  • Apply AI tools to expedite presentation development, design, and delivery
  • Identify five habits of successful communicators
  • Develop techniques to quickly establish rapport and build trust with diverse audiences
  • Apply a structured four-step process to manage crucial conversations and achieve favorable outcomes

Instructor

David AshcraftPartner, Advantage Learning Systems

David Ashcraft is a partner at Advantage Learning Systems, a private consulting and training organization based in Seattle, WA. Specializing in building and delivering customized training for clients, Ashcraft’s expertise is translating complex content into practical and easy-to-understand programs for construction professionals at all levels. He specializes in leadership, sales, presentations, financial management, and customer service. He earned his BA at Washington State University and is a graduate of the Pacific Coast Banking School, where he later served as an Associate Director.

David Ashcraft

Registration